Create, curate and manage content (including posts, videos, webinars, blogs, etc.) for online platforms, ensuring it is relevant, engaging and aligned with the company’s brand voice.
Monitor community platforms for discussions, issues and trends and provide insights to the relevant teams.
Develop and enforce community guidelines to maintain a safe and respectful environment for all members.
Identify and cultivate relationships with key community members and influencers to foster loyalty and advocacy.
Stay updated on industry trends, best practices and emerging platforms to continually enhance community engagement strategies.
Track and report on community engagement metrics, including member growth, activity levels and sentiment.
Contact and qualify potential customers.
Identify customers needs and requirements.
Generate new business contacts from social media channels.
WORKFORCE