WORKFORCE PRO

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PHP

Odoo

We are seeking a skilled and results-oriented IT Operations Manager to oversee and manage our organization's IT operations. The ideal candidate will have extensive experience in IT infrastructure, system administration, and team management. As the IT Operations Manager, you will be responsible for ensuring the smooth and efficient operation of IT systems, overseeing day-to-day operational support, managing IT service delivery, and leading our shared service center facility. This role is responsible for the continual improvement of our processes and solutions driving automation, self-service, auto-detection and auto-resolution of incidents and issues. This role will also collaborate with cross-functional teams to deliver change management programs ensuring new technology solutions are rolled out successfully and in a sustainable way. This leader must be metric driven, responsive and have a passion for providing tremendous service.

 

Role Details

 

Incident & Problem Management: Ensure timely resolution of IT incidents, and lead root cause analysis efforts to prevent reoccurrence. Develop and enforce IT policies and procedures to reduce system downtime and minimize risk.

IT Change Management: Ensure teams are following ITSM based change management policy, processes and tools. Conduct weekly reviews of the changes submitted in different environments and publish approved changes. 

System Monitoring & Optimization: Continuously monitor system performance and reliability, ensuring optimal uptime, troubleshooting issues, and implementing improvements.

Team Leadership: Lead and mentor a team of IT service desk and shared service resources to ensure first line of support and data entry support. Foster a collaborative environment that promotes growth and skill development. Assign tasks, set priorities, and ensure efficient workflows.

Service Delivery: Oversee IT service delivery to internal stakeholders, ensuring effective communication, service quality, and customer satisfaction.

IT Operations: Manage other aspects of IT Operations including but not limited to IT audit support, system and data backup support, managing weekly/monthly/quarterly IT meetings.

Project Management: Lead or collaborate on IT Operations projects, including system upgrades, migrations, and integrations. Ensure projects are delivered on time, within scope, and on budget.

Vendor Management: Manage relationships with IT Operations vendors and service providers, negotiate contracts, and monitor the performance and reliability of third-party services.

Qualification

 

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field

10+ years of experience working in IT operations, managing high performing teams, including setting standards for development, training, and operational leadership.

Extensive experience in IT Service Delivery, including Service Desk, NOC, End User technology and level 2 support

Proven experience with incident management, troubleshooting, and optimizing IT systems.

Experience managing a team, including setting goals, providing feedback, and fostering professional development.

Solid understanding of IT service management frameworks (e.g., ITIL) and best practices.

Excellent communication and interpersonal skills, with the ability to collaborate across departments and communicate technical concepts to non-technical stakeholders.

Strong problem-solving skills and the ability to think strategically while managing day-to-day operations.

Familiarity with budgeting and resource management within an IT department.

In-depth understanding of IT industry trends and the ability to apply understanding to identify solutions

Excellent understanding and technical knowledge of current client operating systems, hardware, protocols, and standards, such as Windows OS, cloud platforms like O365 and Azure, common desktop productivity software solutions.

Good understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems

Demonstrated ability to apply IT in solving business problems.

Ability to present ideas in business-friendly and user-friendly language.

Highly self-motivated, self-directed, and attentive to detail.

Excellent leadership and decision-making skills

Preferred Skills

Certifications such as ITIL, PMP, or equivalent IT management certifications.

Familiarity with project management tools and methodologies.

Python

As a Product Marketing Manager, you will be responsible for defining and executing the go-to-market strategy for our products, working closely with product management, sales, and other teams. You will own product positioning, messaging, and competitive analysis to ensure our products meet customer needs and stand out in the market.

Key Responsibilities:

• Develop and execute go-to-market strategies for new and existing products.
• Collaborate with product managers to translate product features and benefits into compelling customer-focused messaging.
• Conduct market research and competitive analysis to identify trends, opportunities, and threats.
• Create and maintain sales enablement materials, including presentations, case studies, and product datasheets.
• Work with the content and digital marketing teams to develop campaigns and assets that align with product positioning.
• Analyze product performance and customer feedback to iterate on positioning and messaging.
• Work closely with the sales team to support sales efforts, including providing product training and ensuring they have the tools they need to sell effectively.
• Monitor industry trends, customer needs, and competitors to drive the evolution of product marketing strategies.
• Measure and report on the success of marketing campaigns and initiatives, providing recommendations for optimization.

Qualifications:

• Bachelor's degree in Marketing, Business, or related field.
• 3+ years of experience in product marketing or a related field, preferably in [industry].
• Strong understanding of the product lifecycle and how marketing influences each stage.
• Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities.
• Experience in market research, competitive analysis, and data-driven decision-making.
• Familiarity with digital marketing tools, content management systems, and analytics platforms.
• A strategic thinker with a passion for understanding customer needs and market dynamics.

Preferred Qualifications:

• MBA or advanced degree in a related field.
• Experience in [specific product category or industry].
• Proficiency in using marketing automation platforms (e.g., HubSpot, Marketo) and CRM tools (e.g., Salesforce).
• Proven track record of executing successful product launches.

We are seeking a highly skilled and motivated Project Manager to lead and oversee the planning, execution, and successful completion of projects within scope, budget, and timeline. The ideal candidate will have strong leadership abilities, excellent communication skills, and experience in managing cross-functional teams.

Key Responsibilities

Project Planning and Management:

• Define project scope, objectives, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, schedules, and budgets.
• Allocate resources and manage risks to ensure successful project execution.

Team Coordination:

• Lead and motivate cross-functional teams, including developers, designers, and other stakeholders.
• Assign tasks, monitor progress, and resolve conflicts within the team.

Stakeholder Communication:

• Serve as the main point of contact for all project-related communication.
• Provide regular updates to stakeholders, including progress reports, risk assessments, and project status.

Risk Management:

• Identify potential risks and develop mitigation strategies.
• Monitor project risks and issues and take corrective actions as needed.

Quality Assurance:

• Ensure all deliverables meet quality standards and client expectations.
• Implement best practices and maintain documentation throughout the project lifecycle.

Budget Management:

• Monitor project expenses and ensure adherence to the approved budget.
• Track and report financial performance to stakeholders.

Post-Project Evaluation:

• Conduct project retrospectives to identify lessons learned and areas for improvement.
• Document project outcomes and contribute to knowledge sharing within the organization.

Qualifications

Education:

• Bachelor's degree in Business Administration, Project Management, or a related field (Master’s degree preferred).

Experience:

• Proven experience as a Project Manager or similar role, preferably in [specific industry].
• Experience with project management methodologies (e.g., Agile, Scrum, Waterfall).

Skills:

• Strong leadership, organizational, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency in project management tools (e.g., Jira, Asana, Trello, MS Project).
• Ability to manage multiple projects simultaneously.

Certifications (Preferred):

• PMP (Project Management Professional)
• PRINCE2 Certification
• Certified Scrum Master (CSM)

Key Competencies

• Strategic thinking and attention to detail
• Conflict resolution and negotiation skills
• Adaptability in dynamic environments
• Ability to manage and meet tight deadlines

Compensation and Benefits

• Competitive salary
• [Health insurance, PTO, and other perks]
• Opportunities for professional growth and development

Experience Level This role is ideal for engineers with 3+ years of hands-on software development experience, particularly in Reactjs and Python at scale. Role Overview If you’re a Software Craftsperson who takes pride in clean, test-driven code and believes in Extreme Programming principles, we’d love to meet you. At Incubyte, we’re a DevOps organization where developers own the entire release cycle, meaning you’ll get hands-on experience across programming, cloud infrastructure, client communication, and everything in between. Ready to level up your craft and join a team that’s as quality-obsessed as you are? Read on! What You'll Do

• Write Tests First: Start by writing tests to ensure code quality
• Clean Code: Produce self-explanatory, clean code with predictable results
• Frequent Releases: Make frequent, small releases
• Pair Programming: Work in pairs for better results
• Peer Reviews: Conduct peer code reviews for continuous improvement
• Product Team: Collaborate in a product team to build and rapidly roll out new features and fixes
• Full Stack Ownership: Handle everything from the front end to the back end, including infrastructure and DevOps pipelines
• Never Stop Learning: Commit to continuous learning and improvement

RequirementsWhat We're Looking For

• Proficiency in some or all of the following: Reactjs, JavaScript, Object Oriented Programming in JS
• 3+ years of Object-Oriented Programming with Python or equivalent
• 3+ years of experience working with relational (SQL) databases
• 3+ years of experience using Git to contribute code as part of a team of Software Craftspeople

Job Types: Full-time, Permanent

Pay: ₹1,500,000.00 - ₹3,500,000.00 per year

Benefits:

• Health insurance
• Work from home

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• software development: 1 year (Preferred)
• HTML5: 1 year (Preferred)